Privacy Policy

Who We Are

DexMetal LLC operates dexmetal.com and provides Basel Convention compliance information, tools, and workflow support for e-waste, metals, reusable components, and related circular trade activity.

Information We Collect

We may collect information you submit through forms, email links, downloadable resources, tool inputs, newsletter or checklist requests, and direct communication. This may include your name, email address, company, country, shipment context, waste or product descriptions, and the question or request you send to us.

We may also collect basic technical information such as browser type, device data, pages viewed, referral source, IP address, and approximate location for security, analytics, troubleshooting, and site improvement.

How We Use Information

We use information to respond to questions, provide requested resources, improve our tools and content, protect the site, measure audience interest, maintain records of user requests, and develop DexMetal services. We do not sell personal information.

Cookies and Third Parties

DexMetal may use cookies or similar technologies for site functionality, analytics, security, and performance. Third-party services such as hosting providers, email services, payment or donation processors, analytics tools, embedded media, and API providers may process information under their own terms and privacy policies.

Compliance and Shipment Information

If you submit shipment, waste classification, competent authority, or notification details, do not include confidential business information unless necessary for your request. DexMetal tools are for information and workflow support only. They do not replace legal advice, regulator instructions, or competent authority determinations.

Retention and Security

We keep information only as long as reasonably needed for the purposes described in this policy, business records, security, legal compliance, or dispute prevention. We use reasonable technical and organizational safeguards, but no website or internet transmission is guaranteed to be completely secure.

Your Choices

You may request access, correction, deletion, or limitation of personal information you have provided, subject to legal and operational limits. You may also unsubscribe from marketing communications where an unsubscribe option is provided.

Contact

Questions about this policy can be sent through the contact page.